Customer Service Standard

Organizations and businesses must meet the training requirements under Ontario’s accessibility laws (Accessibility for Ontarians with Disabilities Act). One of such training is the Customer Service Standard, which requires you to provide accessible customer service and know how to interact with people with disabilities.

You’ll learn:

• Who must be trained and when
• What the Accessible Customer Service Training must cover
• Purpose of the Accessibility for Ontarians with Disabilities Act, 2005
• Customer Service Standard – The Requirements
• Serving people with disabilities – Introduction
• Serving people who have various types of disabilities
• Serving people who use service animals
• Serving people with a support person
• Serving people who use assistive devices
• Serving people with disabilities – At home or over the phone
• If there are difficulties accessing your goods, services or facilities

Course Expectations:

• 4 lessons
• Complete 7 Knowledge Checks
• Fill in Certificate of Training

 Time:

• 30-40 min to complete